Why does a trucking company need an answering service?
Let Call Center Plus show you the benefits of using a trucking answering service.
The screen you are looking at right now…how did it get to the store you purchased it from (or to your front door if you ordered it online)? Your car…how did it get to the dealership? The groceries in your fridge and pantry, the gas at the pumps, the lumber for your new patio or deck, your new furniture…you get the picture!
How did all that stuff get to where it needed to be? Unless you have a magic wand, it was by truck. This means your trucking company is in high demand. It also means your competitors are in high demand as well. How do you make sure you stay ahead of your competition? Well, one great way is to use the services of a live answering service for trucking companies like Call Center Plus.
What are the benefits of using Call Center Plus as your trucking services answering service?
Customer service is what drives your business (pun definitely intended). When you give good customer service, you keep existing customers and gain new customers. Call Center Plus can help you provide excellent customer service. We are available to your customers and your employees 24/7. We can answer your phones, update your driver and truck locations (we know Fleetmatics), dispatch your drivers, and schedule pick-ups or deliveries.
How a call center can save and make you money.
Missed calls mean missed revenue. It can also mean giving your competition a long term client that could have been yours. Leaving a message on voicemail is frustrating for so many people and more often than you would believe, many, many customers will simply choose not to leave a message. That may very well mean a lost job. Then consider what happens when that potential client does leave a message but they do not speak clearly and you can’t understand what they need or how to contact them.
When you use a live trucking service answering service you have a real person taking the calls you may otherwise miss. The information is verified and then verified again so you get the correct info you need to contact the caller. Then we send the message to you using email, SMS text, patching, or dispatching, or any combination of these. You get a message you can understand and you never miss another call. We have you covered.
Why would anyone sign up for services that charge you for a bundle of minutes when you honestly have no idea how many minutes you will even use? With Call Center Plus, you will be charged an account maintenance fee every 4 weeks. Then you will only pay for the operator time you actually use. We bill in real time. This means that we round to the next second not the next minute. This alone adds up to big savings.
How Does it Work?
Call Center Plus Trucking Answering Service is a US based call center. English is our first language. We have never and promise to never out-source our services. This means that we control the quality of service you receive. You are assigned a proprietary number to forward your calls. We customize your account to your specifications and answer your phones in your answer phrase, keeping continuity between you and your clients. In addition, we can take all your non-urgent and emergency messages and send them immediately to you via SMS text, email, or both. We can also patch and dispatch calls. If you use a tracking program like Fleetmatics, we can answer ETA questions from customers waiting for deliveries, towing services, or drop-off services.
When you hire Call Center Plus Trucking answering services, you hire 100% of our services 100% of the time. It is your business. We are just an extension of it. You’re on the right road with us!
Download our forms and the brochure to see what we can do for you. Give us a call. Be sure to ask for any specials we may be running.
Mention Truckers Answering Service or Answering Service for Trucking Company for a free one hour setup.