Home Health Care and Hospice Answering Services
It is important that a home health care and/or hospice organization hire staff members that are not only professional but who have compassionate hearts and caring hands. You have a commitment to improve the quality of life for individuals at times of greatest need. This commitment includes the patient as well as their family members and other caregivers. Patients and caregivers expect to have access to your services 24/7. For all these reasons you need a home health care/hospice answering service that reflects your caring and professional values.
Whether your incoming call is from a family member, a facility, or the patient, when the care team at Call Center Plus takes the call, we handle it with professionalism and efficiency while being sensitive to the caller’s needs.
As your hospice and home health care answering service, Call Center Plus will:
- Answer the phone with your answer phrase, keeping the continuity between your office and ours.
- Accurately collect the patient and/or caller information
- Contact the proper health care provider or urgent care facility by email, SMS text, patching, dispatching or any combination of these options for the calls.
- Take non-urgent messages and email them to you. We will also screen solicitors so that your time is not being eaten up by them.
- Maintain emotional composure and handle each call with an empathetic and caring tone. Our care team is sensitive to patient privacy and we are HIPAA compliant.
- Provide 24/7 live emergency services after regular business hours and/or be your overflow line.
Call Center Plus is the affordable choice for your home health care/hospice answering service
Our billing is scheduled on a 4-week billing cycle. You pay a nominal account maintenance fee each billing cycle, which includes the first 20 minutes of operator time. Then you only pay for operator time used. We bill in real time, which means that the per-minute charge is rounded to the nearest second not minute.
You get 100% of our services 100% of the time. This means that we customize our services according to what you need. We do not charge “ala carte” prices for extra services. As your business grows and changes you can change how things are done and not worry about having to pay a higher fee for it.
Rest assured that when you place your home health care/hospice answering service needs in our capable hands, Call Center Plus will give your clients the caring touch they deserve.
Call Center Plus….we answer your phones.
Mention Home Health Care/Hospice Answering Service or Home Health Care/Hospice Call Center to receive a free set up for your account.