Optometrist Answering Services
Are you wondering how a call center could be of benefit to an optometrist?
Accidents, injuries, and emergencies do not just happen Monday through Friday between the hours of 8 and 5. There is always that one person at a family reunion who does the stunt that injures his eye. You need a way to manage the after-hours calls, and maybe even your over flow calls on a busy day so you can “focus” on the tasks at hand. Call Center Plus is a HIPAA compliant, live 24 hour Optometrist Answering Service. We focus on your calls so you can focus on helping your patients.
What we can do for you:
First, when the phone rings, we will answer in your answer phrase. This keeps the continuity between you and your patients intact. Then we gather all the information you need, such as the caller’s name, patient’s name, a phone number, and the reason for the call. We can then do any or all of the following: send you an email, send you an SMS text message, call you to inform you that you need to contact the patient, or call and connect the patient to you. If you and other doctors share on call responsibilities, we will follow your protocol and contact the appropriate on call doctor. If you use an Internet based scheduling program, we can also schedule patients and call the next day’s appointments to remind them what time they are scheduled.
We offer a human touch.
Because you get 100% of our services 100% of the time, you have the option to turn the phones over to us any time you desire. Do you want to have an uninterrupted staff meeting? Give us the phones! Are you missing calls during your lunch hour or when phones are ringing off the hook on a busy day? We can answer those calls for you, too! Your patients never have to leave a voicemail message whether they call afterhours or during a regular business day.
Our billing philosophy is simple.
Why pay for a bundle of minutes when you do not know exactly how many minutes you will be using? We charge you a nominal account maintenance fee each billing cycle and then only charge you for the minutes that you actually use. We bill in real time, which means we bill to the nearest second, not minute, again saving you money. You only pay for what you use.
A live, 24/7 optometrist answering service is the best thing since the pirate patch. Download our brochure and set up sheets. If you still have questions, give us a call.
Call Center Plus, we answer the phone.