Tax Preparation Services Answering Service
No pun intended but you have a very taxing business. Depending on the time of year, it is not unusual to find you eating cold pizza for breakfast as you crazily crunch numbers. You run on caffeine and no sleep, and all the while, your phone just keeps ringing and ringing. Now is when a live answering service can save your sanity and your clients. Call Center Plus Tax Preparation answering services is here 24/7 to answer the phones, take messages, schedule appointments, answer basic questions, and if need be, patch urgent callers straight to you.
What are the Benefits of a Tax Preparation Services Answering Service?
Tax preparation is a competitive business, not only with other tax prep firms but also with online programs people purchase. When looking for help, most people want, at the very least, to be able to talk to a real person. If you are not available to talk but think customers will just leave a voicemail so can eventually get back to them, you are mistaken. Most people simply will not leave a voice mail. Instead, they call the next tax prep firm on the list. That means you are giving business away. You do the math! Not only have you lost money on that caller this year, but you have potentially lost that client in a long term partnership, which means you have also lost future earnings on that one person alone. Those numbers can add up fast.
If you hire a receptionist to answer phones, he or she will work a 40 hour week. You have benefits, expenses incurred in hiring and training, not to mention payroll. You are paying them whether they answer the phones or not. For about the same money, you can hire Call Center Plus Tax Preparation answering services. We know that your call volume fluctuates greatly throughout the year. With our 24/7 services we are always here and ready to take your calls, but you only have to pay for the phone time actually used. We round the time to the nearest second, not minute, which is also a money saver. Crunch on those numbers. With a live tax preparation answering service all your calls are answered.
How Does It Work?
When your calls come in, they are answered by friendly and professional operators who use the greeting and answer phrase you have chosen for your business. You tell us what information to gather from the caller. If you provide us with some basic FAQs, we will answer those common questions people are always asking. Your messages are delivered to you by email, SMS text message or both. We can send the message to just one person or multiple people all at the same time. Depending on your specifications and needs, we will patch a client directly to you. You get 100% of our services 100% of the time, ensuring that we give the customer service you need for your tax prep firm.
We are a US based company with English as our first language. Many call centers outsource their services but we will NEVER do that! When you hire Call Center Plus, you get Call Center Plus! The weather may cause your lines to go down, but with the large back-up generator and other redundancy efforts, ours will not. Your clients will always be able to get a message to you through us.
What Else Can We Do?
We can do way more than just answer your ringing phones! We can schedule appointments, make reminder calls, mail out flyers, respond to basic email inquiries, etc. We can be your full service call center.
Whether you are a one person office or a large firm, Call Center Plus Tax Preparation answering service can help you improve your customer service all while improving your bottom line. If you are serious about getting more done during your busiest times without having to sacrifice your customer service, give us a call. Ask about any specials we may be running. When you look us over you will see that it just “adds up” to hire us.
Call Center Plus…your full service answering service!
Mention Tax Preparation Answering Service or Answering Service for Tax Preparation for a free 1 hour setup.