How do you handle a huge headache in your company’s HR department?
By using Call Center Plus as your Absence Management Answering Service. One of the biggest headaches in HR comes from keeping track of employees who are going to be late for work or who are going to be absent from their shift. You know how important it is to keep accurate documentation of employee absenteeism, especially when your business uses a point system. To complicate things, employees do not always call in during normal business hours. What is the fastest, easiest, and most cost effective way to get the information from the employee to HR, department heads, and supervisors? The remedy to this headache is to use an answering service that specializes in employee reporting and absence management, such as Call Center Plus.
How can our Employee Reporting/Absence Management Answering Service work for you?
Let’s say you have several employees that need to call in and report they won’t be in to worktoday, either because they are going to be late, are sick, are taking FMLA, have medical appointments, have been called to jury duty, are going on vacation, are leaving work early forthe day, or bad weather has created road conditions that make getting to work impossible. We provide your company with a dedicated phone number for all employees to call in on. When they call the number, they get one of our trained employee reporting-absence management agents. The agent answers the phone in your company’s answer phrase and gathers the necessary information (employee name, shift, department, employee ID number, phone number, reason for not coming to work, and when they expect to come back to work). The agent sends the time stamped message to you via email, SMS text message, or both. We can send this information to multiple email addresses or cell phone numbers (HR, department head, supervisor, etc.) all at the same time. We can even assign a specific confirmation number to each caller for tracking purposes and call verification. Since each call is documented and recorded, it greatly reduces any conflicts that may arise due to an employee’s absence.
We are here 24/7/365
Your HR team may only work 40 hour work weeks and keep normal business hours but we don’t! No matter when an employee chooses to call in…in the middle of the day or middle of the night, on the weekend or on a holiday…there will always be a live person to answer the phone, gather the employee information, and send it out. There will never be a question of a missed call or voice mail. It is a win-win situation for you and for your employees.
We are a US based company and English is our first language. We do not outsource our services. When you hire us, you get us! You are not locked into a contract where you are bound to our services for any length of time. We understand business and how it can change. While we hope to serve your company needs for years to come, we also know that sometimes our services may not be necessary. You need the freedom to choose.
This sounds great, but…how much does all this cost, you ask?
Not nearly as much as you may think! Consider that when you hire an employee, you not only have their wages to pay, but there are the added costs of training and benefits packages. Not only that, you still only have them 40 hours a week. When you hire us, you get 100% of our services 100% of the time, 24/7/365. We bill every 4 weeks. You pay a nominal account maintenance fee per billing cycle and then you only pay operator time after that. We bill in real time, which means you are charged for just the time it takes the agent to take the message and send the email. Time is rounded up to the nearest second, not minute. There is no contract to use a specific number of minutes. You only pay for the time you actually use.
Hiring Call Center Plus as your employee reporting, absence management services, frees your HR department up to do other things. We have the calls recorded, so it there are any questions over the messages sent, we can get the recordings to you to back up the information we sent. It is good for your employees because they know that they can call in at any time, for any reason and have their request taken care of. They no longer have to worry about leaving a garbled voice message, or the message not getting to their department head or supervisor in a timely manner.
Want to reduce those HR headaches?
Call us today at 888 753 2030! Or sign up from the website.
Mention Employee Call In Answering Service or Employee Management Call Center and get a free set up.
Callcenterplus.com – We Answer Your Phones.