Call Center Plus Accountant Answering Services
Tax season. That time of year when you eat cold pizza and crunch numbers. When you run on caffeine and no sleep. When the phones Never. Stop. Ringing!
Whether you are trying to file your client’s yearly taxes, quarterly taxes, extensions, or work to keep their budgets balanced, one thing is for certain. The busier you are in the office, the more the phone seems to ring! This is where a live accountant answering service can save your sanity and your business. Call Center Plus’s CPA and accountant answering services is here 24/7 to answer your phones and take your messages.
What are the benefits of having an accounting answering service?
When you have an accounting firm answering service no call goes unanswered. Why is that so important? If a potential client calls your office looking for help and gets your voicemail instead of a real person on the other end of the phone, chances are huge that potential client will not leave a message. Instead, he or she will call the next accountant on the list and you will be giving business away, including all lost future earnings from that one person who could have become a lifelong client.
If you hire a receptionist to answer your phones, they will only work a 40 hour week. In addition to payroll, you must pay benefits and the expenses incurred in hiring and training. You must pay the receptionist whether the phone is ringing or not. And if the phone rings a lot, that one receptionist will only be able to answer one call at a time. For about the same cost, you can hire Call Center Plus accounting answering services. We can take care of all those ringing lines! We understand that your call volume fluctuates greatly throughout the year. We are always here to answer your calls, however if the phone is not ringing, you are not paying. You only pay a small monthly account maintenance fee and then only for the phone time actually used. We round the time to the nearest second, not minute, which is also a money saver. Crunch on those numbers!
How does it all work?
We provide you with a proprietary number to forward your phones to. Your calls are then answered by friendly and professional operators using your unique answer phrase. The operators gather the information you need and send you a message via email, SMS text messaging, a dispatched call, or any of these methods. If you want to actually speak to any callers for any reason, we will patch the caller right through to you. We can send the message to just one person or to multiple people all at the same time.
You direct us on how to answer your calls, what information we need to gather, and (with a list of FAQ’s you provide), which questions we can answer for you. You get 100% of our services 100% of the time, ensuring that we give the customer service you need for your accounting firm.
We are a US based company with English as our first language. We never out-source our services. The weather may cause your lines to go down, but with our large back-up generator, ours will not. Your clients will always be able to get a message to you through us.
Whether a one-person office or large firm, Call Center Plus can help your CPA/accounting firm!
Whether you are just a one person office or a very large firm, Call Center Plus accounting answering service can help you improve your customer service, all while improving your bottom line. If you are serious about getting more done during your busiest times without having to sacrifice your customer service, give us a call. Ask about any specials we may be running. Download our brochure and set-up form. When you look us over you will see that it just “adds up” to hire us.