Family Medicine Customer Service Center
The family that gets sick together, sticks together. And then they all call you!
Whether you run a busy family practice clinic with established patients and a high call volume or you are just starting out with a brand new practice, a live family practice call center makes sense for you. Your patients expect to be able to reach you, even after hours. Hiring a live 24/7 family medicine practice customer service center keeps you in touch with your patients. You are never more than a phone call away.
Let’s look at the benefits of using Call Center Plus Family Medicine customer service center for your practice. A front desk receptionist is an important part of your office but you cannot have her there 24/7/365 … however Call Center Plus family medical practice call center can be. We are here around the clock so we can take your overflow calls, after hour calls, and/or your weekend and holiday calls. No matter when the call comes in and no matter where you are, you no longer have to worry about phones going unanswered.
Why does a family doctor need an answering service?
We will answer your phones 24/7. Our operators become an important part of your staff. Even on your busiest or most understaffed days, your patients will never have to listen to a phone just ring and ring. They will never get voice mail, but a warm and friendly voice.
Our polite, professional staff will answer the phones in your answer phrase. This keeps the continuity between you and your patients. We realize that when a patient calls, they are usually in pain or discomfort. Let’s not add insult to injury by having them greeted by a voice mail message. Call Center Plus family medical practice customer service center operators will be the live voice on the other end, giving that human touch that someone in discomfort needs.
We can actually help you make money by answering your phones and keeping you in touch with your patients. You work very hard at building your business. You may not get a lot of after-hours calls but you still want to be available in case someone needs you in a pinch. Not everyone is going to call in the middle of the day during regular business hours. It may be later when the illness becomes more pronounced. The more accessible you are to your patients, the more loyal they will be to you.
Unlike other call centers, Call Center Plus Family Medicine Practice customer service center only charges you for what you use. There is a nominal account maintenance feel billed each month, which includes some operator minutes. After that you are only billed for operator time. We bill in real time, meaning we do not round up to the nearest minute, but to the nearest second. There are no contracts locking you into any set number of minutes, or length of time to use out service.
Other services offered?
When you use Call Center Plus Family Medicine Practice customer service center, you get 100% of our services 100% of the time. We customize your account to your needs instead of the other way around.
Whatever your needs, we can comply. We can schedule appointments. We can also call patients and confirm appointments. If a patient calls to cancel we can do that and offer to reschedule them. Having a real person talking to your patients instills confidence and trust. We can collect the new patient intake information for you. The fact that we are also HIPAA compliant is just an added bonus.
No matter the size of your practice, you need a qualified answering service to help your business thrive. Visit our website, callcenterplus.com. Give us a call. Make sure you ask if there are any specials going on. We are US based. We do not outsource our services and English is our first language.
Call Center Plus Family Medicine Practice customer service center will make you a valuable member of any family.